Frequently Asked Questions


  • We outsource our delivery service and the couriers do not handle cash
  • All orders will only be processed after full payment has been receive
  • Bulk discounts are only available for orders with 50 pieces and above
  • Please contact us through Whatapp / email / SMS for an accurate price quotation


Custom made acrylic casings

  • As the casings are built to order, we are unable to accept any exchange or refund, unless the casing is damaged during delivery
  • Change of mind or size change requests will not be entertained


Non custom made products

  • Do note that exchange or refund must be done in person at our company’s warehouse
  • Please ensure the return item is unused and in its original packaging

Custom made acrylic casings

  • Orders cancelled after full payment is made will incur a cancellation fee of $200 or 90% of order price (whichever is higher)
  • The remaining amount will be refunded after 2 weeks upon cancellation request
  • This may take longer with orders paid via credit card (dependent on your credit facility)


Non custom made products

  • Full refund will be given if the order is cancelled before it has been dispatched from our warehouse
  • Kindly contact our friendly team as soon as you decide to cancel the order to avoid incurring any fees
  • Shipping and processing fee of $30 will be borne by buyer if the order is cancelled after it has been dispatched from our warehouse
  • Refund will be done after 2 weeks upon cancellation request


  • Lead time is 7-10 working days upon receipt of full payment, depending on the size and design of the casing
  • If the casing is ready before the given timeline, buyer will be given a choice to receive the item at an earlier date
  • Bulk orders may take up to 14 working days, as such please contact our friendly team for further enquiries
  • There is no warranty for our products
  • Please check the custom made casing upon receipt. Once the casing is signed off upon delivery, the seller is no longer liable for any future damages
  • Any product defect (e.g. wrong size or colour) must be reported via Whatsapp / email / SMS within 24 hours upon receipt, and the casing is to be kept in original condition without having protective stickers peeled off
  • Any defects caused by delivery (e.g. cracks and scratches) must be reported via Whatsapp / email / SMS within 1 hour upon receipt
  • Please check with our friendly team for the maximum weight each custom made casing can support prior to purchase


  • A self-assembly case comes with 6 acrylic pieces that requires you to fix the pieces together to form a cover and base
  • A non-assembly case comes complete with a cover and a base, and does not require fixing
  • Both types are stable and able to withstand reasonable weight, no glue or additional tools are required
  • Acrylic cases are more durable and less likely to shatter than glass
  • More specialized tools are required for the manufacturing of custom made acrylic cases
  • Acrylic cases are optically clearer than that of glass cases
  • Custom made acrylic casings are being charged for the many hours of skilled labour involved in the assembly process

Can't find your answers here? Reach us at or Whatsapp us at +65 8781 8696